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Q - How do you handle International warranty issues A - Any warranty issue, whether within Australia or the world will be handled in the same way. Email in to us with the problem. Our service team will reply immediately, and if covered by our no quibble replacement warranty we will replace the part and cover all costs. Read more here Q - Do you ship Internationally and if so to which countries A - Yes we ship to all countries around the world using TNT Express Freight. This is an online trackable service Q - Which beam is best for Road riding or handlebar use
A - The Intermediate beam is the best and most popular with the Roadies Q - Which beam is the best for Helmet use
A - The Narrow beam is an awesome light with a long throw, ideal for blasting down single trail or fire roads
Q - How do you tell the difference between the beam optics when you receive your lights for the first time.
A - The Narrow optic has a flat face with a small blind hole, the Intermediate has a concave face and the medium has a difused honeycomb face. very easy to tell between them when the lights are not on.
Q - Do the batteries come already charged?
A - No, there is usually 40 - 45% charge in the batteries straight from the factory. Q - Will my helmet light detach from the helmet in the event of a crash?
A - Yes, the helmet mount cradle has been designed to have as little location as possible. The mount itself is very soft and the rubber mounting strap is designed to break away upon impact. The lights themselves are virtually indestructible, so worse case, you may end up scuffing the anodising. Q - How do I recharge my batteries?
A - Simply plug the battery into the charger when powered up. When the red charge light shows green your battery is charged. Q - Will my batteries work with my other lights?
A - No, it is not advisable to plug these batteries into any other light source as this could damage the light source or the battery itself. Q - What precautions do I need to take when rotating the shells?
A - Each shell has an internal stop that prevents rotation over 270 degrees. It is possible, if you use enough force, to rotate through this stop. This is not advisable to do this but may happen when involved in a crash. If you find that the shell is stuck or will not move it is likely that it has been forced onto the internal stop. To fix this firmly grip the light bar and rotate the shell off the stop back to its normal motion. Q - Can my lights get wet?
A - Yes these lights are waterproof and if they are intact, i.e. not deformed due to a stack, they will withstand any weather and normal washing in the sink with lukewarm soapy water. Q - Can I snorkel with my lights?
A - Yes, go for it but only in fresh water and no deeper than 1 metre. Gold fish love them! Q - I've had a stack and broken my bike and light. What happens now?
A - Send the bike to the shop and the lights back to us. We'll be able to tell you what surgery is required and will have you back on the trails in no time. Email in for return address. Q - Can I recharge my batteries at any charge state?
A - Yes you can recharge your battery at any state, 5 minutes use or 5 hours. Our batteries have no memory. Q - When should I charge the batteries when not in use?
A - When storing batteries never store a flat battery and always charge then store. Cycle and charge the batteries every 3 months to maintain the batteries condition.
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