whats new in the u.k.

UK DISTRIBUTOR NEWS .....

We are pleased to announce that we have a new distributor in the south of England. They are distributing Ay Up products throughout the UK and Europe. They have big plans and have already things in the pipeline for 08. More details soon ....

Their customer service email is - sales@ayuplights.co.uk

UK Web shop is now open and taking orders

PRICING AND DELIVERY

We take Credit Card internet payments using Paypal and direct deposit. Sorry no phone orders at this time, also new payment options are coming soon.

We will be despatching from the UK, delivery will normally take from 2 – 6 days, we will inform you of your delivery date once your order has been despatched. Please provide an address where there will be someone to sign for your delivery.

Shipping - If the delivery costs are over 2kg we reserve the right to quote for delivery

Goods for the UK will be sent using Royal Mail Special Delivery.

Goods for Europe will be sent using Royal Mail International Signed for.

You will be able to track your parcel within the UK using the following link and the 13 digit tracking reference that will be sent to you after despatch.

http://track.royalmail.com

WARRANTY

Basically we have already taken every precaution for you with the smarts built into the batteries and chargers but we ask that you regularly check the battery leads and connectors for damage or wear, particularly after an off. If you are unsure of something just mail in to us and we'll help you out where we can.

Ay Up warranty on batteries and chargers is valid for one year from time of purchase. Lightsets is 10 years. This is a no quibble replacement guarantee. Any warranty issues should be emailed into us and we look after the freight for you too.

The battery and charger circuits have been designed to operate together. Do not attempt to use any other charger than the supplied Ay Up! charger to charge Ay Up! batteries. Doing so could damage the battery circuit. Our batteries have been designed for low current draw so are unlike any other battery you will come across. They have internal circuitry to monitor; short circuit, overload, reverse polarity and cell balance charging. All these smarts are auto reset once the fault is removed or rectified. If your batteries behave oddly do not use and notify Ay Up! by email.

LED's are renowned for generating alot of heat when in use. This is not the case with Ay Up! lights. We run our power at a lower setting as we are all about not wasting light that you don't need and long burn times for little weight. If you place a lightset in your pocket with it turned on, it will warm up over 10 - 15 minutes to approx 35C (Luxeon - 45C). This is quite warm to touch but will not burn or injure you or your inquisitive children. Our mini crash test dummies here at Ay Up! are as young as 2 years old. If the light is out in an air flow you will notice a slight difference in temperature. If you’re riding, the light will not be much warmer if at all than ambient. Sorry guy's in the colder climes, no hand warmers here...if its heat you want then buy a HID, they cook